Delivery and Returns
Delivery
General order information
Orders are dispatched within 1-2 working days from Presteigne, Powys, UK via Royal Mail (untracked unless Special Delivery).
Orders weighing over 2kg will be sent via DHL courier.
UK & Channel Islands
Orders under £30
Royal Mail 2nd class - £3.95
Royal Mail 1st class - £4.95
Royal Mail special delivery - £8.95
Orders over £30
Royal Mail 2nd class - Free
Royal Mail 1st class - £3.95
Royal Mail special delivery - £6.95
Europe
ORDERS UNDER £30
Royal Mail International Standard: 3-5 working days - £9.95
ORDERS OVER £30
Royal Mail International Standard: 3-5 working days - £7.95
Custom charges may apply*
Rest of the World
Royal Mail International Standard: 6-7 working days – £19.95
Custom charges may apply
*Please note that you are responsible for any customs charges related to your shipment if these apply.
Please allow extra time if you live in a remote location, when there are adverse weather and traffic conditions or at peak times of the year.
If your order has not be received within 21 days of placing your order, please notify us by email.
Payment is taken in full on order.
Returns
UK orders only. If you are not entirely happy with your purchase please return your goods to Silvan Skincare, Studio 2B, The Workhouse, Presteigne Industrial Estate, LD8 2UF within 30 days of purchase with your name, order number and contact details. A refund will be made within 2 days of receipt of return.