Delivery and Returns
Delivery
General order information
Orders are dispatched from Presteigne, Powys, UK using Royal Mail Tracked 24 or 48 - from collection of your parcel (normally collected next working day after receipt of order, excluding Sundays). Orders weighing over 2kg will be sent via DHL courier.
UK & Channel Islands
Orders under £30
Royal Mail Tracked 48 - £3.95
Royal Mail Tracked 24 - £4.95
Royal Mail special delivery - £8.95
Orders over £30
Royal Mail Tracked 48 - Free
Royal Mail Tracked 24 - £3.95
Royal Mail special delivery - £6.95
Please note that we do not currently ship to the European Union, Northern Ireland or the rest of the world.
Please allow extra time if you live in a remote location, when there are adverse weather and traffic conditions or at peak times of the year.
If your order has not be received within 21 days of placing your order, please notify us by email.
Payment is taken in full on order.
Returns
UK orders only. If you are not entirely happy with your purchase please return your goods to Silvan Skincare, Silia Cottage, Warden Road, Presteigne, Powys LD8 2NL within 30 days of purchase with your name, order number and contact details. A refund will be made within 2 days of receipt of return.